pasak99 Casino & Sportsbook Data Care

This page describes what we collect when you use pasak99 and how we keep that data protected. We operate our platform in compliance with applicable data-protection standards across all supported jurisdictions. Our commitment is to be transparent about every step we take with your information.

We at pasak99 understand that trust underpins every account you create with us. When you deposit via DANA, e-wallet, mobile banking, or any other payment method we support, when you verify your identity during account setup, and when you engage with our slot tournaments, live-dealer tables, or sportsbook markets—your data flows through our systems under strict handling rules. This policy sets out those rules.

What We Collect on pasak99

We collect several categories of information to operate our platform. First, account details: your email, username, password hash, and phone number. Second, identity verification data—when you submit KYC documents (national ID, passport, proof of residence) during signup or withdrawal requests, we store scanned copies and extraction metadata. Third, transaction history: every deposit, withdrawal, and wager across slots, live games, and sportsbook betting.

We also log your device fingerprint (browser type, IP address, operating system), session timestamps, and game interaction patterns. This data helps us detect fraud, prevent account takeover, and comply with anti-money-laundering obligations. We collect cookies and similar tracking tokens to recognise you across sessions and to improve our platform's performance.

Payment processors we work with—including QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet—may pass additional data to us after you complete a transaction, such as bank reference numbers and settlement confirmations. We do not store your full bank-account number or card number; payment gateways handle that encryption.

How We Use Your Data

We use your data for core platform functions. Your email and phone verify your account and allow us to send you withdrawal confirmations, tournament leaderboard updates, and support-team messages. Your identity documents satisfy regulatory know-your-customer (KYC) requirements—we are legally obliged to confirm your identity before processing your first withdrawal.

We analyse your gameplay patterns—how often you play Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, which tournaments you enter, which football leagues or live-dealer games you favour—to tailor our platform experience and to flag unusual account behaviour that may signal a compromised login or account-takeover attempt. During Idul Fitri, Idul Adha, or other holiday periods, we may send promotional messages about scheduled slot tournaments; you can opt out of these at any time via your account settings.

We do not sell your personal data to third parties. We do share data with payment processors, KYC-verification vendors, and fraud-detection partners, all under strict data-processing agreements.

Third-Party Processors

Our pasak99 platform relies on external partners. Payment aggregators (mobile banking, local payment, online payment, e-wallet) receive transaction details to execute your deposits and withdrawals. Identity-verification services receive your documents for automated and manual review. Fraud-detection firms receive your IP address and device fingerprint to spot login anomalies.

All partners are contractually bound to use your data only for their specified function and to delete it after a set retention period (typically 3–7 years for KYC files, per regulatory requirement). We do not permit them to repurpose or resell your information.

Your Rights and Our Obligations

You have the right to request a copy of all personal data we hold about you. We will compile a data-export file and deliver it within 14 working days. You may also request that we delete your account and associated records, provided you have no outstanding withdrawals or disputed transactions. We will honour deletion requests within 30 days, except where we are legally required to retain your data (for example, Indonesian anti-money-laundering law requires us to archive transaction logs for seven years).

If you believe your data has been mishandled, you may file a complaint with our support team at any time. Our multilingual support staff are available during business hours via email and live chat. We will investigate and respond within 10 working days. If you remain unsatisfied, you may escalate to the data-protection authority in your jurisdiction.

We do not retain your data longer than necessary. When your account is closed and all disputes resolved, KYC documents are securely deleted within 90 days unless we are legally required to archive them.

Cookies and Tracking

Our pasak99 platform uses cookies to store your session token, language preference, and login state. These are necessary cookies—your browser must accept them for the platform to function. We also use analytics cookies to measure traffic, user flow, and game-feature adoption; these are optional, and you can disable them in your browser settings without affecting core platform access.

We do not use third-party advertising cookies. We do not track your behaviour on external websites. Our cookie policy applies only to pasak99.id and does not extend to partner sites such as DANA or Liga 1 coverage pages.

Data Outside Your Jurisdiction

Our servers may be hosted in jurisdictions outside Indonesia. Your data may transit through international networks during encryption and decryption. By using pasak99, you acknowledge that your data may be processed in countries with different data-protection standards than your own. We maintain the same security controls regardless of server location.

If you object to cross-border data transfer, you may request that we delete your account and all associated records. We will honour that request within 30 days, subject to legal-hold obligations.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practice, new regulations, or evolving security standards. When we make material changes (such as adding a new data category or third-party processor), we will notify you via email and ask for your explicit consent before the change takes effect. You may review the version history of this policy on request.

Your continued use of pasak99 after a policy update constitutes acceptance of the new terms. If you do not agree, you may request account closure at any time.

For questions about this privacy policy or to submit a data-access request, contact our support team via our live chat or help centreOur team operates in English and Indonesian during standard business hours.